Privacy Policy

This privacy notice covers Subsidence Repairs London and the website subsidencerepairslondon.co.uk. Subsidence Repairs London acts as the data controller for all personal information gathered here, taking accountability for the decisions around why that information is collected and how it is looked after. What follows walks you through the categories of detail we handle, the purposes behind collecting them, the path they travel after submission, the period for which they are kept, and the data protection choices available to you.

We gather personal data exclusively when you actively complete and send the contact form on this website. Navigating to any other page leaves no trace and produces no record about you. The form is built and operated by Basin, which processes each completed submission and delivers the contents to us. When completing the form, you will be prompted to supply details such as your full name, a phone number or email so we can get back to you, the address or postcode of the property where subsidence is a concern, and a brief account of what you have observed. Keep your message relevant to the subsidence repair work you are asking about. Please do not add sensitive personal data or particulars relating to other individuals unless there is no way to describe the job without doing so.

The details you submit are passed to the specialist firm that will carry out the subsidence repair work. That firm contacts you directly to discuss your requirements. From the point at which your details are handed over, the specialist firm governs how it treats that information and is answerable for its own data handling practices. We do not sell your details to any third party, and we do not use them for any purpose beyond progressing your enquiry.

We handle your personal details on the basis that doing so is necessary to take steps at your request before any contract is entered into. Where we keep a record of your enquiry beyond the initial handling, we do so on the basis of a legitimate interest in maintaining accurate records of correspondence and ensuring enquiries are dealt with properly.

Your details are not kept for any longer than is reasonably needed. Once an enquiry has been dealt with and no outstanding matter requires us to retain a record, the information is removed. If a job is proceeded with, we keep what is necessary for the duration of the work and for a sensible period thereafter to cover any follow-up questions that may arise.

UK GDPR grants you a set of rights over the personal information that organisations hold about you. You may ask us for a copy of the information we hold. If anything we have recorded is inaccurate or out of date, you can ask us to put it right. You may also ask us to erase your details where there is no longer a good reason for us to keep them. You have the right to object to our use of your information, and separately you can ask us to restrict how we use it while any concern is being looked into. To use any of these rights, please get in touch via the enquiry form. If you feel your rights have not been respected, you may raise the matter with the Information Commissioner's Office.

This site places cookies on your device when you visit. Cookies are compact text files stored by your browser that help the site function as expected and give us a broad picture of how visitors move through the pages. If you prefer not to accept cookies, you can adjust your browser settings to block or remove them, though this may mean that some features of the site no longer work as intended.

If you have any questions about the way your personal details are handled, or if you wish to make a data protection request, please use the enquiry form and we will respond as promptly as we are able.