Accessibility Statement

Our Accessibility Aim

Every person who arrives at this website deserves to find it straightforward to use, whatever their circumstances. Some people increase font sizes or switch to high-contrast display modes; others rely on screen-reading software to hear pages read aloud, or move through content using a keyboard or switch device rather than a mouse. Others may prefer plain, concise language because complex layouts or lengthy paragraphs make reading harder. Subsidence repair is an important and sometimes stressful matter, and anyone looking into it should be able to do so without hitting barriers on this website. We work to keep navigation predictable, page structure clear and language direct so that the experience remains accessible across different devices, browsers and accessibility tools. That is the standard we hold ourselves to, and we continue to review the site with that goal in mind.

Reporting a Problem

If any part of this website causes you difficulty, we would like to hear about it. Please use the enquiry form to let us know what happened, which page you were on, and what you were attempting to do when the problem arose. We will look into it and do our best to put things right.

Requesting an Alternative Format

If you need any of the information on this website presented differently, perhaps as larger print or in a simplified layout, please get in touch using the enquiry form and tell us what would work better for you. We will make every reasonable effort to supply the content in a format that meets your needs.